“Very happy with the overall experience! Friendly service and pretty prompt. They did a follow up on my quote a few months later and I appreciate that.”Jenna, Kingston Tasmania
Communication with customers is a must at Gutter-Vac. We strive to respond as quickly as possible to ensure our customers’ needs are being met. Follow ups on quotes are undertaken as people get busy and emails can go astray. We love hearing from our potential customers, even if it is a quote rejection. It is good to understand why customers reject quotes, so we can improve on our quoting system.
In this case, it was a reminder that they had requested a quote and it prompted them to complete the work. We are delighted to read this positive feedback, thank you, Jenna.