As a part of our franchise system here at Gutter-Vac, we regularly contact customers for quality assurance and to survey them to make sure we, as a team, are doing our best to provide a great quality service and that they are happy with the cleaning of their gutters.
We always have great feedback which is really good, but the best type of feedback is when customers contact us without prompting from us.
Over the last couple of months, we have seen a large increase in the number of testimonials, thank you’s and positive feedback being received to franchisees directly or to us here at Head Office. We have even had a case of a customer writing into the local paper about how one of our franchisees helped their 96 year old Grandmother.
Starting this company 20 years ago, I can’t tell you how happy it makes me to see that this little idea I had, all those years ago, has now developed to a place where not only are our franchisees earning a great income for themselves and their family – plus a great lifestyle – but that it is also really helping our clients and that they are so pleased with the service that they take the time to send us an email, write a review or even go to the effort of contacting the local newspaper.
Keeping people off their roof and safe from the very real and very large risk of a fall, plus providing a superior service and really getting gutters clean of debris and sludge, is at the core of what we do.
If your property – residential or commercial – requires the gutters to be cleaned, then contact your local operator or call 1300 654 253.
And, if you are happy with your service, why not take a few moments and leave a review. You can do this easily from the webpage of your local operator (Go up to Locations search at the top right of this page) and then click on ‘Add a Review’. We really do appreciated and love to get your positive comments and please remember, if you love Gutter-Vac tell the world, if you don’t, then tell me.